Frequently Asked Questions
Shipping Policy
🔘 SHIPPING INFORMATION
-
In‑stock items ship within 1 business day, excluding holidays. All orders depart from the USA.
-
We ship worldwide via USPS to all countries they serve.
-
Custom orders require 1–4 weeks, depending on design complexity or material availability.
-
Should delays occur, we will proactively update you.
🔘 INTERNATIONAL SHIPPING
-
Tracked & Signature Confirmation included on all international orders.
-
USPS First-Class Mail transfers to local postal services. You’ll receive an email with tracking details to follow your package.
-
Free shipping thresholds:
-
U.S. Free Shipping on Orders Over $35!
-
Canada: Free Shipping on Orders Over $50!
-
UK/EU: Free Shipping on Orders Over $150!
-
Other international: Free Shipping on Orders Over $150!
-
🔘 CUSTOM AND IMPORT TAXES
Customers are responsible for any customs, duties, or taxes.
We cannot be held responsible for customs-related delays.
🔘 DOMESTIC SHIPPING
-
Free standard shipping within the U.S.
-
Shipped via USPS First-Class Mail; Signature Confirmation added when necessary.
-
Free returns within 30 days; returns must be in original condition.
-
No exchanges and no cancellations once shipped.
-
You are responsible for return shipping and any value loss due to item condition.
-
Contact us anytime if issues arise with your order.
🔘 Request
Before purchasing, please carefully:
-
Review product details, photos/videos, and descriptions.
-
Read through these Shipping, Return, and Cancellation Policies.
-
Confirm all details before payment.
Warranty🛡️
Thank you for choosing MT Leather Goods. Your new leather companion is built for life’s journeys, and we are with you every step of the way.
Our 1-Year "No-Matter-What" Warranty. (Valid on purchases of $100 and above)
Real life happens—and we want you to carry your bag with absolute confidence, not worry. That’s why your bag is covered by a comprehensive 1-year warranty from the date of purchase.
What does this cover?Absolutely everything. Whether it’s a natural wear-and-tear issue or an accidental scratch, spill, or mishap on your adventures—we’ve got you covered. If it breaks, tears, or gets damaged (even by accident), we will repair or replace it for you, free of charge. (you only cover the shipping cost to send it to us).
How to activate or claim: Just reach out to our warm team at mtleathergoods@gmail.com or send us a message on MT Leather Goods at any platform with your order details. We'll take care of the rest.
With love and gratitude,The MT Leather Goods Family.